Shipping & Store Policies
Everything you need to know about ordering from My Herbs For You — shipping, delivery, returns, and our store policies.
SHIPPING & DELIVERY
Shipping Carrier & Processing
We ship all orders via USPS. Because our small herbal apothecary is located in rural Wisconsin, USPS is the only carrier that provides regular shipping service in our area.
​
We prepare and ship orders as quickly as possible. Available USPS shipping options, shipping costs, and estimated delivery times are shown at checkout.
Free Shipping
We offer free shipping on orders over $35. Available shipping options and estimated delivery times are shown at checkout
Shipping Costs
Shipping costs are based on the weight of your order and your delivery location. You can add the items you’re interested in to your cart and enter your shipping address at checkout to see the available shipping options and costs before any payment is required.
Delivery Times
Estimated delivery times are shown at checkout and depend on the shipping service selected and your location.
​
Please keep in mind that estimated delivery dates are not guaranteed and occasional USPS delays can occur. Once your order ships, you’ll receive tracking information so you can follow its progress.
Order Tracking
Once your order ships, you’ll receive a shipping confirmation with your USPS tracking number. You can use the tracking link to follow your package as it travels to you.
​
Please allow some time for USPS tracking to update after the shipping label is created.
Packages Marked as Delivered
If USPS tracking shows that your package was delivered, please first check around your property, mailbox, parcel locker, and with household members or neighbors. Occasionally, packages may also be held at your local Post Office.
​
If you still cannot locate your package, please contact your local Post Office with your tracking number so they can review the delivery details.
​
Once USPS tracking confirms that a package has been delivered, we are unable to take responsibility for packages that are lost or stolen after delivery. If packages are normally left in an unsecured or public area at your address, we recommend using a more secure delivery location whenever possible.
International Shipping
At this time, we ship outside the United States to Canada only. Shipping options and costs will be shown at checkout based on your delivery address.
​
Canadian customers are responsible for any applicable customs duties, taxes, import fees, or other charges that may be collected upon delivery. Delivery times may also vary due to customs processing.
Damaged or Broken Items
If your order arrives damaged or broken, please contact us as soon as possible. Include your order number and clear photos of the damaged item and packaging. We’ll review the situation and work with you to make it right.
RETURNS & REFUNDS
Returns & Exchanges
For safety and hygiene reasons, we do not accept returns or exchanges on herbal products. Even when a bottle or package appears unopened, we cannot verify how a product was stored or handled after it left our care. Returned herbal products cannot be resold and would have to be discarded.
​
For this reason, we cannot accept returns due to change of mind, personal preference, or products ordered by mistake.
​
If there is a problem with your order — for example, you received an incorrect item or your order arrived damaged — please contact us as soon as possible so we can review the situation and help resolve the issue.
Incorrect Item Received
If you receive an item different from what you ordered, please contact us as soon as possible. Include your order number and a clear photo of the item you received so we can verify the issue.
​
If an incorrect item was sent due to an error on our part, we will send the correct item to you at no additional cost.
Order Cancellations
Orders may be canceled as long as they have not yet been shipped. If you need to cancel your order, please contact us as soon as possible.
​
Once an order has been shipped, it can no longer be canceled. Please note that we process orders quickly, so we cannot guarantee that a cancellation request will be received before your order ships.
Refund Processing
If a refund is approved, it will be issued to the original payment method used for the order. Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.
ORDER INFORMATION
Shipping Address
Please make sure your shipping address is complete and correct before placing your order. We ship to the address provided at checkout.
​
If you notice an error in your shipping address, please contact us as soon as possible. We may be able to update the address if your order has not yet been shipped.
​
Once an order has been shipped, we are unable to change or redirect the delivery address.
Adding Items to an Existing Order
Once an order has been placed, we are unable to add additional items or make changes to the products in that order.
​
If you would like to purchase another item, please place a separate order.
Combining Multiple Orders
If you place more than one order, we may be able to combine them into one shipment as long as none of the orders have been shipped yet.
​
Please contact us as soon as possible and provide the order numbers you would like us to combine.
​
If the orders have already been shipped, they can no longer be combined.
Returned Packages
If a package is returned to us by USPS because of an incorrect or incomplete shipping address, an unclaimed package, or another delivery issue outside of our control, we will contact you once the package is returned to us.
​
The customer is responsible for the cost of reshipping the package. Once the additional shipping cost has been paid, we can resend the order to the corrected or confirmed address.
​
Please make sure your shipping address is complete and correct before placing your order.
Order Confirmation
After placing your order, you should receive an order confirmation by email. Please check your spam or junk folder if you don’t see it in your inbox.
​
If you still cannot find your confirmation, please contact us and provide the name and email address used when placing the order so we can help locate it.
PAYMENT & SECURITY
Payment Methods
We accept major credit and debit cards, Apple Pay, GPay (Google Pay), PayPal, PayPal Pay Later, and Venmo. Available payment options will be shown at checkout.
Payment Security
Payments are processed securely through our website’s payment providers. We do not receive or store your full credit or debit card information.