Shipping policy

When the tracking from your package indicates that it was delivered, we are no longer responsible. If you did not receive your package, please print out the tracking information and take it to your local Post Office and they will help you. Often the package is at your Post Office-or delivered to a neighbor-or the delivery slip blew away. If you live someplace where your packages are left in a public space, you might want to consider shipping to a more secure location.

We cannot refund lost/slow packages or packages that are held in customs. It is your responsibility to know about your country’s custom’s rules. Each country has different rules for allowing herbs into the country. Clearing customs is the slowest part of the delivery. It can add many days to shipping time. We will not change any information on customs documents. If you choose to refuse your package, we can only refund you once the package arrives back here at “My herbs for you” which can take several weeks or months.

We cannot cancel any orders that have already been processed and shipped as they are no longer in our hands.

Please double check your order before checking out. Note that we cannot add onto, nor change your order once it is placed, this includes shipping/billing addresses. We urge customers when placing orders to recheck and make sure the order information is correct before purchasing to avoid this issue!

We currently only ship within the US, Canada and the UK